UTILIS CRM Suite
Customer Relationship Management System for Utilities
The UTILIS CRM Suite is a SITRONICS TS product from the UTILIS product line which supports a company's Customer Care business processes.
The UTILIS CRM Suite covers the following functionalities:
- Customer contact data-warehousing
- Contract management
- Customer communication management
- Customer incident / complaint management
- Automated work order management based on incoming data
- Support for customer Self-care services
- Campaign management
- Reporting and analysis
